RETURNS & EXCHANGES

If you are not completely satisfied with your Tuchinda online purchase, you may send it back to us for an exchange or a refund.

Sale merchandise are FINAL SALE. No exchanges or returns will be accepted.

All merchandise returned must be unworn, unwashed, with all tags intact.

Domestic returns must be returned within 7 days of the date received and should be sent prepaid. We will not accept CODs.  International customers must return within 14 days.

We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.

Refunds are processed within 7 days after we receive the merchandise.

You will receive a confirmation by email when your refunds are processed.

We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

All returns should be sent to:

Tuchinda Design LLC
411 Hackensack Ave #200
Hackensack, NJ 07601